Privacy Policy – StarFruity.com
Last updated: 01 June 2025
At StarFruity.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our services.
By using StarFruity.com, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information that you provide directly to us when you:
- Make a purchase
- Subscribe to our newsletter
- Contact us via the website or email
- Create an account
The personal data we may collect includes:
- Full name
- Email address
- Phone number
- Shipping/billing address
- Order and payment information
- Any message or feedback you send us
We also collect non-personal information such as:
- IP address
- Browser type
- Pages visited
- Referral links
- Device information
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Communicate with you about your orders or inquiries
- Send newsletters, promotions, or updates (only if subscribed)
- Improve our website and user experience
- Comply with legal obligations
We do not sell, rent, or trade your personal data to third parties.
3. Payment Security
All payments on StarFruity.com are processed through secure and encrypted gateways. We do not store your full credit/debit card information on our servers.
We partner with trusted payment providers to ensure your financial safety.
4. Cookies
We use cookies to improve your browsing experience, track website analytics, and personalize content.
You can control or delete cookies via your browser settings.
5. Third-Party Services
We may use third-party tools (e.g., Google Analytics, payment gateways, shipping partners) which may collect limited data necessary for their services.
These third parties are obligated to protect your data under their own privacy policies.
6. Email & Newsletter
If you subscribe to our newsletter, we will use your email to send:
- Product updates
- Promotions or discount offers
- News about tropical fruits and healthy living
You can unsubscribe at any time by clicking the link in our emails.
7. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw your consent for marketing communication
Please contact us at admin@starfruity.com to make such requests.
8. Data Retention
We retain your information only as long as necessary to fulfill orders and comply with legal or tax obligations. We securely delete personal data that is no longer needed.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
StarFruity.com – Customer Service
📧 Email: admin@starfruity.com
📞 Phone: +62 857-8237-2645
Terms and Conditions – StarFruity.com
1. Introduction
Welcome to StarFruity.com. By accessing and using this website, you agree to comply with and be bound by the following Terms and Conditions. If you disagree with any part of these terms, please do not use our website.
2. Use of the Website
- You must be at least 18 years old or have parental permission to use this website.
- You agree to provide accurate, complete, and current information during checkout and account registration.
- You are responsible for maintaining the confidentiality of your account information.
3. Products & Pricing
- All product prices are listed in Indonesian Rupiah (IDR) and may change without prior notice.
- Product availability may vary. We reserve the right to limit quantities or discontinue any product.
4. Order Acceptance
- All orders are subject to acceptance and availability.
- We reserve the right to cancel an order if we are unable to fulfill it, with full refund provided.
5. Intellectual Property
All content on this site (text, images, logo, graphics) is the property of StarFruity.com and may not be reproduced without permission.
6. Limitation of Liability
StarFruity.com is not responsible for damages resulting from misuse of the products or website errors, to the extent allowed by law.
Return & Refund Policy
We strive to deliver fresh and high-quality fruits every time. However, if you’re not satisfied with your purchase, we’re here to help.
1. Return Conditions
- You must report any damaged or spoiled items within 24 hours of receiving your order.
- Provide photo evidence and order details to our support team.
- Only perishable items that arrive damaged or spoiled are eligible for return or refund.
2. Refund Options
- Refunds will be processed to your original payment method within 3–5 business days.
- Alternatively, we can offer a replacement item or store credit based on your preference.
3. Non-Returnable Items
Due to the nature of fresh produce, we do not accept returns for:
- Change of mind
- Wrong address provided
- Items returned after 24 hours of delivery
📩 For return requests, email: admin@starfruity.com
Cookie Policy – StarFruity.com
1. What Are Cookies?
Cookies are small text files stored on your browser when you visit our website. They help us remember your preferences, improve site performance, and personalize your experience.
2. How We Use Cookies
We use cookies to:
- Remember your cart and login session
- Track website analytics (via Google Analytics)
- Deliver targeted promotions
- Improve loading speed and usability
3. Managing Cookies
You can control or delete cookies via your browser settings. Please note that disabling cookies may affect certain features of our website.
4. Third-Party Cookies
We may use cookies from trusted third-party services such as:
- Google Analytics
- Facebook Pixel
- Payment Gateways
By using our website, you consent to our use of cookies in accordance with this Cookie Policy.